Each Aviato member is assigned a four-person pod: a composer, two concierges, and an ops lead. The pod is yours, Individually, for the length of your membership.
The pod is always on, always coordinated. They live in your messages app. They think on three time zones at once.
A senior travel atelier of fifteen years. Yours alone. Writes the narrative of every journey and edits with you.
Two regional specialists, fluent in five languages combined. Host you in person whenever you wish; otherwise on chat.
A former operations officer from special forces or aviation logistics. Quietly tracking every minute of your journey, with a backup of every plan.
The concierge pod handles everything — including, frequently, things that have nothing to do with travel. A violin tutor for a child in Singapore. A vetted in-house clinician in Zermatt. A vintage Krug delivered by speedboat to a yacht in the Cyclades.
You speak with an Introducer — by referral or via our private form. A 30-minute conversation about the way you like to move through the world.
Your travel composer presents the first draft: a written narrative, never a deck. Together we refine until it reads the way you want it to feel.
On the day of departure, every detail has been orchestrated in advance. Concierge pods stand watch from the moment your car leaves until the moment you arrive home.
A mutual NDA on initiation. Aviato has never briefed on a client to the press. Encrypted communications by default. Triple-coordinated routing for Apex members.
A pod is always awake. Average response time on chat: 38 seconds. Average resolution: 11 minutes.
If we believe a journey is a bad idea — weather, security, timing — we will say so. Twice, in nine years, we have refused to fly a member.
Members pay net rates on all hotels, jets, and villas. Our composition fee is absorbed within membership. No commissions. No kickbacks.
Comprehensive coverage underwritten by Lloyd’s of London, with medical evacuation handled by our dedicated ops desk.
We cap our clientele. Aviato accepts four new members per region per quarter. When the books are full, a waitlist opens.
Average response time on chat is 38 seconds, every hour of the year. For voice, a named concierge answers within three rings. For complex requests (private jets, villa takeovers, security coordination) you will receive a structured response within 90 minutes.
Yes — within the bounds of confidentiality and legality. Recent examples: bilingual violin tutors, vintage Krug by speedboat, an under-emergency pediatrician in St. Moritz, three first editions for a daughter’s 16th, an introduction to a particular gallery in Lucerne.
Your ops lead is already two steps ahead. Every itinerary is built with explicit contingency plans (B and C) for weather, security, health, and logistical failure. If anything disrupts, your pod executes the appropriate plan before you’ve finished your coffee.
Always. Your pod is yours alone — a Composer, two Concierges, and an Ops lead. Over time, they will know your dietary preferences, your pillow alignment, the temperature of your suite on arrival, and the wine you prefer mid-Atlantic.